HELP

Frequently Asked Questions

Yes, you can get literally any type of jacket custom made from us. You can share any picture or design for reference and write the description of your jacket in the Custom Order Form.

Please do not hesitate to fill the custom order form, there are no charges for quotation, discussion, or even getting an illustration made for your custom jacket. The only time we would charge you is when you make an actual purchase of your custom order.

Absolutely Yes! It all starts with leather, over the years we have become experts in leather, getting it made from one of the finest tanneries of the world. Our core proposition is best quality leather that ranges from Lambskin, Sheepskin and Goatskin to Buffalo-hide and Cow-hide. We have the experience of making jackets in over 200 different leather articles differentiated by type, pattern, colors, shades & thickness.

Yes, where our core strength is leather, we also make custom orders in other fabrics like cotton, polyester, satin, wool and other fabrics

We’ve made a flow of the custom order. You can have a look at it here

We totally understand your concerns about sizing, design and quality of your custom order. We’ve worked really hard on processes to make sure we make the best possible custom order as per your expectation. We have worked out each of these issues

Sizing:

When you place your custom order, our CS agent asks for your body measurement. Please refer to our sizing guide to take your body measurements. When you take your measurements correctly, there are zero chances for sizing error.

Design & Quality

Solution: Before dispatching your order, we share pictures of your actual product with you. You can review the design, material and stitching before we dispatch it. So this reason is potentially eliminated.

We are committed to get you your perfect jacket in the first go. We share the actual pictures of your custom order before dispatching it to minimize the return rate. However, if your custom order doesn’t fit you well, we do the first alteration free of cost. Furthermore, customers would have to pay for shipping the jacket back to us.

We do not accept returns against refunds for custom orders. Please understand that your custom order is specially made for you. All details including style, material, accessories are as per your choice and we are not likely to sell it to anyone else

We strive to minimize fulfilment time for custom orders and usually dispatch within 10 business days. However, due to different nature of all custom orders, we do not have a pre-specified fulfilment date. Customers, while discussing their custom orders can ask for a delivery date from the Customer Support Agent. For orders with deadline, we encourage customers to communicate their desired delivery date to the CS agent before placing the order.

refunds & returns

Return & Alteration Policy

We are committed to get you your perfect jacket in the first go. We share the actual pictures of your custom order before dispatching it to minimize the return rate. However, if your custom order doesn’t fit you well, we do the first alteration free of cost.

How we strive to achieve Win-Win Situation?

Custom (read: bespoke) jackets can be tricky and also keep us on our toes to achieve a win-win situation. The need of return can occur due to the following reasons.

Design & Quality

Solution: Before dispatching your order, we share pictures of your actual product with you. You can review the design, material and stitching before we dispatch it. So this reason is potentially eliminated.

Sizing

Solution: When you place your custom order, our CS agent asks for your body measurement. Please refer to our sizing guide to take your body measurements. When you take your measurements correctly, there are chances for sizing error. Still, if the jacket reaches you and it doesn’t fit you perfectly, we do the first alteration free of cost. However, you would have to pay for shipping the jacket back to us.

Refund Policy

We do not accept returns against refunds for custom orders. Please understand that your custom order is specially made for you. All details including style, material, accessories are as per your choice and we are not likely to sell it to anyone else.

delivery & policy

We strive to minimize fulfilment time for custom orders and usually dispatch within 10 business days. However, due to different nature of all custom orders, we do not have a pre-specified fulfilment date. Customers, while discussing their custom orders can ask for a delivery date from the Customer Support Agent. For orders with deadline, we encourage customers to communicate their desired delivery date to the CS agent before placing the order.

privacy policy

What information do we collect?

When ordering or registering on our site, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Some of the advertisements you see on the site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy. Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience (your information helps us to better respond to your individual needs)
  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).

To process transactions

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. We collect information from you when you register on our site, place an order or subscribe to our newsletter.

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested

  • To administer a contest, promotion, survey or other site feature
  • To send periodic emails

The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Changes to our Privacy Policy

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below contact@thejacketmaker.com

terms & conditions

Free Shipping

Unlike many other web sites that have special rules and lots of conditions, TheJacketMaker.com offers free shipping all over the world, on all orders, with no minimum order sizes or special exceptions. Just because shipping is free doesn't mean it should take a long time. The Jacket Maker understands that getting your items quickly is important to you, so we make every effort to process your order rapidly.

Payments

Payment can be accepted via PayPal, VISA, MasterCard, American Express, and Discover. Sorry, we do not accept personal checks. Your card number will be protected using SSL, industry-leading encryption standard. If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

Order Acceptance & Payment

Please note that there are cases when an order cannot be processed due to various reasons. The website reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order. We are determined to provide the most accurate pricing information on the site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your debit/credit card charged. The cardholder must retain a copy of transaction records and merchant policies and rules.

Users & Accounts

All the registered users are responsible to maintain the confidentiality of their respective accounts. Minors under the age of 18 shall are prohibited to register as a user of this website and are not allowed to transact or use the website.