Rating Summary

Each of our reviews is from a customer who purchased one of our product.

5 Stars

274

4 Stars

26

3 Stars

1

2 Stars

1

1 Stars

4

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Liam

Wow, where to start. Initially, I was pretty skeptical about ordering from this site. I'd never heard of them before and the only reviews I could find were on the website itself. After quite a bit of deliberation, I decided to take a chance and order myself a custom jacket. From the very beginning, customer service was excellent, and the employee responsible for designing my jacket was extremely friendly and helpful. Almost every email I sent was replied to within 24 hours. After finally settling on a design for my jacket, I handed over the cash and prayed that their craftsmanship and quality matched their amazing customer service. I needn't have worried. After my jacket shipped, it only took 4 days for it to arrive at my doorstep. 4 days! I opened the well-wrapped package and was delighted with the beautiful leather jacket which lay within. The jacket fits me like a glove and the quality of the leather is superb. I will definitely buy another jacket from them sometime in the future. If you're thinking of ordering a leather jacket online, “TheJacketMaker” is the best option out there.

James Wilson

I ordered a huntsman coat with made to measure details for my son who is tall and slim . The item came in a Few weeks , only a couple of days after being informed via email that it had been despatched . The quality and fit of the item are superb , it fits exactly as hoped ( we added a little bit to the measurements as it is lined and to allow for a range of clothing to be worn underneath)!. The coat design is detailed and the materials are of a great quality. My son is over the moon with an item that he will have years of wear out of . Cannot recommend more highly .

Anthony

You definitely get your money's worth with these guys! I ordered a black leather blazer and they did not disappoint with the quality and simplicity of what I wanted! With that being said, my biggest problem with these guys is communication. Expect to get one email a day from these guys(and that's a maybe) and it's going to be at a random time of the day. Other than that, if you want something from a video game/movie these guys will deliver!

Micah Henley

I was finally able to wear my jacket to a convention during the weekend. It exceeded all my expectations. Awesome quality product. In Nashville during spring it can get insanely hot and the biggest concern was the heat and wearing a full leather coat in a crowd but it was never an issue. Customer service was amazing. They worked with me through some issues that kept coming up during hard times and I'll forever be grateful for it. This team delivered in ways that you would think were never found in any customer service job. I look forward to many more convention appearances and a long life with my product.

Cameron Lawrance

Love this Jacket, well made and fits as expected. However I do have three faults with the Jacket design. One being that the collar could do with being taller than it is currently, the shoulder Epaulettes need to have straps covering to prevent them from popping off and I feel even though it is made to measure that it could still be cut closer to my body. That being said these faults lie with me due to them not being raised during the design phase of the jacket. I feel as though the price maybe a little high and the jacket a little too thick in the lining but I would still but it again with the modifications listed above.

Evan

Very happy with my coat. The design process was well handled (I'd never done anything like this before, so there was lots of back and forth). The coat is well made. I am very happy.

Sofia

As others have stated, I was skeptical. I found a custom jacket company charging $800 for a custom leather jacket. Then I found the jacket maker offering the same exact custom jacket for $300. Since they take PayPal I figured I had nothing to lose by trying it. A month later, the jacket arrived at my door and fit perfectly and was exactly as promised. Shown from customer service replied to all my questions promptly throughout the entire process. Highly recommend!!

Gabriel Lincoln

Purchased this jacket recently and asked for additional zips on the front pockets. They were happy to accommodate me. the jacket was sent swiftly, however the jacket came without the zips on the front pockets. With little hassle I sent it back asked for a size up as well as and the additional zips as previously agreed which they were very happy to sort out for me no problems and size up with no additional charge. Don’t worry about the quality because it’s an excellent exquisite very well-crafted product. This jacket is stylish and a very good buy.

Tyler Malad

I had the pleasure of obtaining the Sven Black Leather Bomber Jacket, and was greatly impressed with both the jacket's pristine quality and The Jacket Maker's smooth bespoke process. Their jackets are finely crafted, and their customer service is at its finest. Whether you are seeking to invest into a new jacket of exceptional quality, or any other leather outerwear, The Jacket Maker absolutely provides. From their thorough customization process to their impeccable jacket quality, The Jacket Maker lives up to their motto that "you should never settle for anything almost perfect."

David Squires

Bought a full length Sherlock coat 5 years ago, still going strong thankyou

tisdell07

I received the jacket yesterday and it is awesome!!!! It looks just like the picture and the details are amazing...we haven't given it to our boss yet to make sure it fits but once its tried on I will give another review....the shipping was very Fast it actually came rather quickly