Customer Reviews

When you buy things on the net, most things don't look nearly as good as they do in the pictures posted. This is not one of those things. The jacket looks even better. Great quality jacket. Had it custom made, made a few mistakes on the measurements, staff helped correct them and in spite of all that, still took a fraction of the time to be delivered to me than what i expected. Little pricey, as is most things of this quality, but would still recommend if you want to spoil yourself or someone else

Can't beat the quality and value

It was a perfect fit for my husband enough room in the arms cuz he's big thank you so much he loves it

I was nervous at first since the whole process is done online and through email, but after receiving the jacket (about a month) I was impressed and very happy with the results.

My boyfriend loves his custom leather jacket. Shawn was great to work with and the process was very easy. Turned out great!

Great quality leather, design is perfect. Company will do whatever it takes to make you satisfied, can't recommend enough.

I was very pleased with my dealings with The Jacket Maker. The original jacket I ordered was a bit too small. The return and exchange went flawlessly. The level of communication that I had with their representatives was superb. Not only that, my son, who is a tad picky, loves his jacket.

Great timely attention and service. Quality product. Sizescrun a bit small on US fitting. Had to return first shipping with no hassle had new jacket in a couple of weeks. I'd buy other products from The Jacket Maker. Andy Lawler

Quality of these jackets are superb; the jacket I received came in a different shade of the sherpa lining than I liked—they remedied the situation immediately and quickly. Best customer service. I will be purchasing more in the future.

I don’t submit reviews often but I had to for this one. They have the most amazing customer service and I got an AMAZING leather jacket for my fiancé for about half the price of most sites. He loves it and loves the fact that we could submit his measurements at no extra cost. Highly recommend!

Great fit and great feel.

I just received my Iconic Biker jacket and it couldn't be more perfect! Beautiful leather, tailoring, and fit. Extremely fast delivery.

All good! Well made and custom size is right on..

My son requested this for Christmas. I was nervous about doing the measurements myself and having a custom jacket created. However, the whole process was amazing. The instructions for measuring are very clear and I even received an email for clarification when they weren't sure that my measurements had been correct. The communication throughout the whole process was excellent. Now for the best part...when we received the jacket it fit PERFECTLY! The quality is outstanding. I recommended that my husband order one next. So, yes, I would definitely order from them again.

We worked with Shawn on creating our jackets. His customer service was exceptional and our brand jackets turned out beautifully. We definitely recommend The Jacket Maker.

Completely satisfied. Love my jacket

Good customer service Excellent quality

it is very nice and soft i like it a lot i just need a return slip so i can change it for extra large

The jacket is nice and the customer service is exceptional. I originally ordered a 2x jacket but it was to small. I returned my jacket and requested a 3x. I couldn't believe the ease and speed in which I received my new jacket.

Quality...Look...Softness & Blue Leather is ⭐⭐⭐⭐⭐

Absolutely awesome experience even during the holiday rush season. I love my new jacket! -Adam, Maryland USA.

I love my jacket! At first i was a little skeptical because i didnt really know who you guys were. But for some reason i just went for it. I looked you guys up through the business insider and they gave you guys a pretty good review, so i figured why not. I was nervous at first but i got my jacket. It was tailored to my size and it fits perfect. I cant wait to get my next one! I already have my eye on another one.

Freaking awesome!!! My first custom leather jacket and it fits like a glove. Great quality leather, I will be ordering another jacket soon

Absolutely love the jacket. I wore it to work today and received at least 8-10 VERY positive comments. They included: “Jacket looks great on you!” “Great jacket!” Etc. Thanks!!

The whole process was faster than I expected, and the team was very communicative throughout. Excellent experience!

I love the jacket/coat. Top button to close the neck area would’ve been perfect & a removable lining convenient but nevertheless I love it..

Sweet jacket. It was custom made. Fit is perfect and looks great!

Love my jacket and the custom fit is perfect. Will definitely do business again!

Amazing! beautiful, high quality, great fit at a good price. Kudos to the Jacket Makers!

Excellent product, communication and customer service!

Very pleased with jacket. Excellent quality and fit. Highly recommend these guys.

Had no problems, quality is great, arrived on time.

Received jacket in good timing, Sean helped get the fit just right and it fits perfect for sure doing business with you guys again !

I could not be more pleased! Perfect fit (I'm 6ft 4). Great quality and service.

smooth ....

It's a great jacket. Exactly what I was looking for!

I love the coat. It fits a little more snug than I would desire, but I love it none the less.

The product looks great, true to the reference, the fit is well and it feels high quality. The only slight con is the wait time, but that can be expected with a custom order and all the communication that is required with it. Overall a great experience to work with the company.

Beautiful jacket and excellent customer service. I was hesitant to have a customized jacket made, sight unseen, but The Jacketmaker exceeded all expectations and kept me apprised of the production status the whole way. Will definitely buy from again and highly recommend!

Nice leather fits great but size up , sizes seem to run small I ordered a large and had to return for an extra large fits like most normal large sizes.

Great quality and look. This was a gift for my son and the picture on the site represented the item exactly and there was a lot of communication regarding the delivery.

I am delighted with the jacket, which is ever bit as good as described. It has already received many compliments Delivery, over the Xmas/New Year period was very prompt and as predicted. I am looking at the catalogue to pick further purchases. However, I should mention that based on the size guide I ordered (and received) a size "Large" jacket which is not really big enough for loose comfortable wear. I advise customers of American or European dimensions to select the "next size up" from that indicated.

It is a perfect jacket.

I purchased it for my boyfriend as his Christmas gift and he loved it. He is really happy with his jacket.

I submitted my design in August and received the finished product in December. While it does take some time, having a custom made jacket is awesome. I have been out with it only a few times, but have received so many compliments already. The material feels good, and I think the jacket will last me a long time. The process does take awhile, but the company won't send the jacket to you until you're completely satisfied. As a nice bonus, you get a nice "The Jacket Maker" bag that hold your jacket during shipment. Overall, I'm quite satisfied and would use the company again for another custom jacket.

I love my jacket. It is perfect. The customer service I received was above and beyond. If I buy another leather jacket, then im definitely only buying from The Jacket Maker! You have to feel the leather to realize the great quality you are receiving. I love my jacket and so does my girlfriend and my friends.

My fiancé is in love with this jacket. Very happy with my purchase.

This jacket and company are AWESOME!

good customer service jacket looks awesome , thank you

Great quality and fantastic jacket! My boyfriend loves it. He’s 5’10 150 pounds and the medium fits him well. It’s snug but just needs to be broken in. Sleeve length is perfect. Was impressed by the customer service and prompt delivery- before Christmas!

This jacket is amazing. The fit is perfect and the ordering process was easy. I am completely satisfied with my purchase.

I absolutely love it ! It fits perfectly !Your company customers service is fantastic

I could not be more pleased at the service or quality of the product. Telling everyone about you.

This company is awesome. Shawn for very prompt in answering my emails and addressing my concerns. He went above and beyond to make sure my Dad was truly satisfied. Not only did he get the correct coat shipped out to me but told me to keep the one was sent out to me in a error. I will recommend to buy from this company they take customer care to another level.

Great quality! Exactly as expected. Im 5'11" and 165lbs, slender build. I ordered the Large (40) and it fits perfectly!

Beautiful jacket!

This jacket is beyond awesome! The fit is perfect. The quality is amazing. Hands down one of the most awesome items of clothing I own and it’s uniquely made just for me. Absolutely love it.

This jacket design is right. Fur-lined but not effeminate, leather but not biker. I thought when I gave my size that the lining might make the sleeves and jacket too tight, but full account has been taken, and it fits exactly. It is surprisingly light. I think I would have preferred more weight, but that is being hyper-critical.

It’s gorgeous! My husband LOVES it!! I ordered a standard size thinking I’d return for a custom jacket if the XL didn’t work... with are fans and will be back!!

Very beautiful, top quality and a excellent fit. I appreciate the attention to detail and the follow up email to ensure that my arm measurement were correct because I have extra long arms. The only miss was that the zipper was installed on the left hand side rather than the right hand side. So be sure to remind them that buttons and zippers are on the right hand side for the USA market. But I would highly recommend The Jacket Maker.

The jacket is exactly what I expected for style and warmth. The jacket does keep me warm outside in the cold. There are two inside pockets but BE CAUTIOUS; I left my iPhone X in the right inside pocket for an hour and it over heated. Be warn. You can also remove the hoodie from the jacket which I was unaware of before purchasing the jacket. I would highly recommend this jacket. You’ll get the smell of fresh leather when you open the package also which is a plus.

The price doesn’t justify the quality!!!! I dont know how you make a profit the quality surpasses the cost .

This is my third jacket from "The Jacket Maker" and they are all perfect. I will likely use them again in the future. The lag time from order to delivery is around a month for a custom fit but it is well worth the wait.

The Jacket Maker is a reliable entity who bends backward to satisfy the client. I highly recommend to purchase jackets from the Jacker Maker.

I love my jacket. The leather material is perfect. However, I ordered a size too small. I ordered a 3XL and I should’ve ordered a 4XL. The jacket is cut small. I’m a wide person. The jacket is perfect exactly what I expected. I just wished I ordered a 4XL

This is the second jacket I've ordered from this company this season and it is as perfect as the first one. It only took a month from ordering to receiving it at my home. This is a great service!

It came just as described. Super fast shipping. I’ll definitely be ordering my customized jacket soon.

Great service and I love the jacket

This is a top quality sturdy genuine leather jacket. It does not come any finer than this one!!! Thank you!

Excellent service and quality. Thank you!

Very soft supple leather. Ordered custom sizing and it fits perfectly, just be aware there is small tailoring fee for larger sizes. Very good customer service confirmed measurements and kept well updated. All in all its a beautiful jacket and exactly what i ordered. Thank you

This Jacket in a large fits well for me over a t shirt I’m 5’10.5” athletic build long sleeve torso 175 lb. -no gut It’s a unique style - Looks great

It is very nice, I love it.

Quality and fit of this jacket is excellent. Size Medium in this style fits like a glove! My husband is 6'3, broad shoulders, long arms and torso and the sleeves and cut of the jacket are perfect length. A little tight in the shoulders being that it's not worn in, but its a slim fitting style jacket. Looks great!

Good fitting jacket. It fits well.

Good quality nice jacket I highly recommend it

Finally an excellent fit for my torso. My chest size is 46" so choosing 2xl was perfect. The jacket is snug and not tight the way it should feel on you. Shipping was fast and packaged nicely. Thanks so much to The Jacket Maker!

My custom sized jacket arrived just about 3 weeks after ordering. It fits perfectly and is great quality. I absolutely love it. Highly recommend ordering from here and getting the size customized. 10/10.

The jacket arrived & when I opened the package and took the jacket out, my heart stopped!! It is BEAUTIFUL & the quality of the jacket is superb!!I can't wait until my husband sees it for Christmas!! Shawn was AWESOME in making sure everything was OK!! I will be purchasing another jacket very soon for my son!!

I waited until about a week after I received the jacket to post this. I am genuinely surprised at the quality. If this was in Nordstrom's or some other high end store it would be in the thousands of dollars. Incredibly comfortable and it looks outstanding. I had it made to fit and could not be happier. I was a bit worried that due to the price the materials would be inferior, and especially that it wouldn't hold up to cold weather. This jacket exceeded my expectations.

Great quality, value, and service. A winner. I plan on ordering others.

Loving the jacket alot thank you so much

I cant fault the jacket. It is totally awesome, as was the entire experience. However I take a large in shirts jackets sweaters everything so I ordered an XL, and it's a little bit too small. But it is well made and warm..

I received my jacket with in a week after ordering it. It arrived packaged. Inside the package was a Jacket maker hand/travel bag. Inside this was my jacket, nicely folded and wrapped. You could smell the fresh suede coming through. The jacket fits me perfectly. Sleeves, collar and right legnth. Im happy with my purchase and well worth the money. I definitely will be shopping with The Jacket Maker again in near future and highly recommend you give them a try! Thelonius

Very good quality jacket —these are legit but be prepared to wait because processing / shipping even on a non-custom fit jacket is a bit slow

It is very nicely done! Everything as expected and feels real nice to wear! The proud owner of a one of a kind coat and well worth the wait!

So far so good! Very warm with just a t-shirt on! Can't beat this price point!

I wish I could give them more than 5 stars because they deserve it! Fast, friendly, and efficient.... The leather is top notch and the sizing was perfect! I'll be ordering more !

I have never had a jacket custom made for my measurements, so putting this one was a dream. Of course, the leather is wonderful too, and I adore the unique color.